Your email address *

Subject *

Description *

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Hardware Platform *

• (none)
  • (none)
  • PR2
    • PR1000 (680296701000) (Stanford) (PRH)
    • PR1001 (680296701001) (PRI)
    • PR1002 (680296701002) (PRJ)
    • PR1003 (680296701003) (PRK)
    • PR1004 (680296701004) (PRL)
    • PR1005 (680296701005) (PRM)
    • PR1006 (680296701006) (Penn)
    • PR1007 (680296701007) (MIT)
    • PR1008 (680296701008) (Bosch)
    • PR1009 (680296701009) (USC)
    • PR1010 (680296701010) (Berkeley)
    • PR1011 (680296701011) (GA Tech)
    • PR1012 (680296701012) (JSK)
    • PR1013 (680296701013) (Leuven)
    • PR1014 (680296701014) (TUM)
    • PR1015 (680296701015) (Freiburg)
    • PR1016 (680296701016) (UW)
    • PR1017 (680296701017) (LAAS)
    • PR1018 (680296701018) (Samsung)
    • PR1019 (680296701019) (PRN)
    • PR1020 (680296701020) (PRO)
    • PR1021 (680296701021) (GWU)
    • PR1022 (680296701022) (Ulster)
    • PR1023 (680296701023) (PRQ)
    • PR1024 (680296701024) (UBC)
    • PR1025 (680296701025)
    • PR1026 (680296701026) (Tufts)
    • PR1027 (680296701027) (PRP)
    • PR1028 (680296701028) (Brown)
    • PR1029 (680296701029) (GA Tech 2)
    • PR1030 (680296701030) (Hamburg)
    • PR1031 (680296701031) (WUSTL)
    • PR1032 (680296701032) (CMU)
    • PR1033 (680296701033) (Tata)
    • PR1034 (680296701034) (UTS)
    • PR1035 (680296701035) (Cornell)
    • PR1036 (680296701036)
    • PR1037 (680296701037)
    • PR1038 (680296701038)
    • PRE (680224101000)
    • PRF (680224101001)
    • PRG (680224101002)
  • Texai
    • TA100
    • TA101
    • TA102
  • ~Other Hardware Platform
    • Subassembly Burn-In
    • Subassembly Qualification
    • ~Not Real Platform (for testing WG Support)

Main Symptom *

- Computer (networking, upgrade, boot, system check, etc.) Mechanical (calibration, damage, bad noises, etc.) Modularity Question Motors Halted (safety lockout, motor model, etc.) Power (charging, circuit breakers, battery life, etc.) Sensor (camera, laser, fingertip, etc.) ~Other

Symptom Details (optional)

• (none)
  • (none)
  • Computer
    • Boot
    • Login
    • Networking
      • Interface
    • ROS
    • Software Dependency
    • System Check
    • Upgrade
    • WAP (Cradle Point)
    • Wireless Router
    • ~Other Symptom
  • Mechanical
    • Base, Body, or Spine
    • Caster
    • Covers
      • Cosmetic
      • Fit
      • Interference/Rubbing
    • Forearm
    • Gripper
    • Head
      • Laser Tilt Sled
      • Pan
      • Tilt
    • Shoulder
      • Counterbalance
      • Pan (turret)
      • Pitch (UA lift)
      • Upper Arm Roll
    • Upper Arm
      • Elbow Flex
      • Elbow Rotation (Forearm Roll)
  • Motors Halted
    • Communication
      • Dropped Packets
      • Late Packets
      • Other EML
    • Data Checksum
    • Motor Model
    • Safety Lockout
      • Operational
      • Over Temp
      • Under Voltage
      • Watchdog
        • CPU Overload/Scheduling
        • Dropped Packets
        • Lost Link
  • Power
    • AC
      • Building Outlet Breaker Trips
      • Power Cord Hot
      • Yellow Breaker Trips
    • Battery Controller (IBPS)
      • Bad State ('no good')
      • Offline ('missing/no update')
      • Won't Charge
      • Won't Discharge
    • Battery
      • Bad State ('no good')
      • High Temperature
      • Offline ('missing/no update')
      • Won't Charge
      • Won't Discharge
      • ~Other
    • Circuit Breakers (L/B/R)
      • Turns Off 0 V (disabled)
      • Turns Off 18 V (standby)
      • Won't Turn On
    • Computer
      • Both
      • c1
      • c2
    • DC Input
      • High Voltage (> 74 V)
      • Low Voltage (< 62 V)
      • Over Current
      • Over Power (> 1.2 kW)
      • Red Breaker Trips
      • Under Current
    • System (12V: router, wireless, laser, Ethernet switch, etc.)
    • ~Other Power
  • Sensor
    • 5 MP Camera (Prosilica)
    • Fingertip
    • Laser
      • Base (Hokuyo)
      • Head (Hokuyo)
    • Texture Projector
    • WGE100 Camera
      • Dual Stereo
        • B&W (narrow)
        • Color (wide)
      • Forearm
    • ~Other
  • ~Other Symptom
    • Invent Association
    • ~Not Real Symptom (for testing WG Support)